Terms & Conditions & Warranty Policy


Terms And Conditions And Warranty Policy – Statement Of Limited Warranty

Subject to the terms and conditions as stated herein, MASSLOAD TECHNOLOGIES INC. (hereafter referred to as “MASSLOAD”) warrants it products to be free from defects in material and factory workmanship for the warranty period.

Warranty Period

The warranty period for all MASSLOAD product is one (1) year unless otherwise specified. The warranty period commences on the date of invoice. In the case of ocean freight, the warranty period commences 30 days after the date of invoice. MASSLOAD warrants some specific products for longer periods as shown below:

  • Loadcells ML-0100/0200/0600/1100/1400/1600 and GN-0400/0500/0600/1100 (2 years);
  • Loadcells ML-0400/0500/0700 (4 years);
  • Custom loadcells & loadpins (2 years);
  • Tank weighing assemblies and truck scale assemblies (2 years);
  • Axlepad and permanent WIM platforms (4 years)

Terms and Conditions of Limited Warranty

This obligation is limited exclusively to defective products manufactured or supplied by MASSLOAD and is subject to the inspection and analysis by MASSLOAD as to conclusively identify or confirm the nature and cause of failure.

MASSLOAD’s responsibility is confined to repair, replacement or credit (at its option) of the defective product and does not extend coverage to labour, material, or service charges involved in removal of equipment for return to factory.

If, within the warranty period, a product defect, mechanical or electrical, is observed and reported to MASSLOAD, MASSLOAD will repair or replace the product providing the Customer agrees to return the faulty product or components to the factory, at the discretion and authorization of MASSLOAD. If MASSLOAD deems the Customer to be capable of performing the repair, MASSLOAD reserves the right to have the Customer perform the repair at the Customer’s site under MASSLOAD support and guidance and at the Customer’s own time and expense and to ship free of charge to the Customer any replacement components deemed by MASSLOAD to be needed to repair the product.

MASSLOAD is not responsible and will not be held liable for losses, injury or damage caused to persons or property by reason of the installation of MASSLOAD products or their failure.  This warranty is not applicable for expenses either direct or consequential that may arise from the use or inability to use these products.

MASSLOAD reserves the right to incorporate improvements in material and design to the products without notice and is not obligated to incorporate the same improvements in products previously manufactured.

MASSLOAD shall not be obligated under any warranty different from its warranty set forth herein. The warranty is limited to the initial Customer and installation and is not intended to insure the benefit of a secondary owner in the event of resale.

Proper Authorization for Return of Product

Only product for which a Returned Material Authorization (RMA) number has been issued by MASSLOAD will be received for repair by MASSLOAD.

Customer to Factory Shipping Costs

If, within the first 30 days of the warranty period, a product defect is observed and reported to MASSLOAD, and if MASSLOAD determines that the product must be returned to the factory for repair, MASSLOAD will provide the Customer with an RMA number together with shipping company and account information to ship the product back to the factory at no cost to the Customer.

If a product defect is observed and reported to MASSLOAD after the first 30 days of the warranty period, and if MASSLOAD determines that the product must be returned to the factory for repair, MASSLOAD will issue a RMA number to the Customer. The Customer must arrange and pay for shipping back to the factory and for any brokerage costs, if applicable. Any associated brokerage costs charged to MASSLOAD will be charged back to the Customer. If the Customer returns a product to MASSLOAD by his/her own method and expense, MASSLOAD will not be held liable for shipping costs, and any associated brokerage costs charged to MASSLOAD will be charged back to the Customer.

Factory to Customer Shipping Costs

MASSLOAD will ship back to the Customer free of charge any defective product that is returned via Returned Material Authorization to MASSLOAD for repair/replacement within the warranty period.

Conditions Which Void Limited Warranty

The warranty shall not apply to products which:

  • Have had repairs or modification not authorized by MASSLOAD.
  • Have been subject to misuse, negligent handling, improper installation, accident, damage by fire, submersion, or act of God.
  • Have had serial numbers altered, defaced or removed.
  • Have not followed MASSLOAD recommendations for installation.

Freight Carrier Damage

When the Customer purchases product FOB MASSLOAD, either as Customer pick-up or shipped on Customer’s account, MASSLOAD accepts no responsibility for damage to product upon leaving the factory. When the Customer pre-pays MASSLOAD for shipping of product and the product is delivered to the Customer in damaged condition, MASSLOAD will repair or replace such damaged product free of charge to the Customer. Such replacement will be shipped via standard (non-express) methods unless otherwise approved by MASLOAD. Claims for visible damage to product delivered to Customer must be reported, together with digital pictures of damage, by email to MASSLOAD at contactme@massload.com within 48 hours of receipt of shipment. Claims for concealed damage must be reported to MASSLOAD by email as soon as possible in any case within seven (7) days of receipt of shipment. MASSLOAD. When product damaged during shipping is replaced by Massload, the Customer agrees to return the damaged product to MASSLOAD upon issuance of MASSLOAD RMA above.

The foregoing is in lieu of all other warranties, express or implied, including any warranties that extend beyond the description of the product.  This warranty statement sets forth the extent of deficiency in connection with the sale or use of the product.  It is understood that MASSLOAD will not be liable for consequential damages of any nature, including but not limited to loss of profit, delays or expenses, whether based on tort or contract.