Terms & Conditions & Warranty Policy

 

Terms And Conditions And Warranty Policy – Statement Of Limited Warranty

Subject to the terms and conditions as stated herein, MASSLOAD TECHNOLOGIES INC. (hereafter referred to as “MASSLOAD”) warrants it products to be free from defects in material and factory workmanship for the warranty period.

Warranty Period

The warranty period for all MASSLOAD product is one (1) year unless otherwise specified. The warranty period commences on the date of invoice. In the case of ocean freight, the warranty period commences 30 days after the date of invoice. MASSLOAD warrants some specific products for longer periods as shown below:

  • Loadcells ML-0100/0200/0600/1100/1400/1600 and GN-0400/0500/0600/1100 (2 years);
  • Loadcells ML-0400/0500/0700 (4 years);
  • Custom loadcells & loadpins (2 years);
  • Tank weighing assemblies and truck scale assemblies (2 years);
  • Axlepad and permanent WIM platforms (4 years)

Terms and Conditions of Limited Warranty

This obligation is limited exclusively to defective products manufactured or supplied by MASSLOAD and is subject to the inspection and analysis by MASSLOAD as to conclusively identify or confirm the nature and cause of failure.

MASSLOAD’s responsibility is confined to repair, replacement or credit (at its option) of the defective product and does not extend coverage to labour, material, or service charges involved in removal of equipment for return to factory.

If, within the warranty period, a product defect, mechanical or electrical, is observed and reported to MASSLOAD, MASSLOAD will repair or replace the product providing the Customer agrees to return the faulty product or components to the factory, at the discretion and authorization of MASSLOAD. If MASSLOAD deems the Customer to be capable of performing the repair, MASSLOAD reserves the right to have the Customer perform the repair at the Customer’s site under MASSLOAD support and guidance and at the Customer’s own time and expense and to ship free of charge to the Customer any replacement components deemed by MASSLOAD to be needed to repair the product.

MASSLOAD is not responsible and will not be held liable for losses, injury or damage caused to persons or property by reason of the installation of MASSLOAD products or their failure.  This warranty is not applicable for expenses either direct or consequential that may arise from the use or inability to use these products.

MASSLOAD reserves the right to incorporate improvements in material and design to the products without notice and is not obligated to incorporate the same improvements in products previously manufactured.

MASSLOAD shall not be obligated under any warranty different from its warranty set forth herein. The warranty is limited to the initial Customer and installation and is not intended to insure the benefit of a secondary owner in the event of resale.

Proper Authorization for Return of Product

Only product for which a Returned Material Authorization (RMA) number has been issued by MASSLOAD will be received for repair by MASSLOAD.

Customer to Factory Shipping Costs

If, within the first 30 days of the warranty period, a product defect is observed and reported to MASSLOAD, and if MASSLOAD determines that the product must be returned to the factory for repair, MASSLOAD will provide the Customer with an RMA number together with shipping company and account information to ship the product back to the factory at no cost to the Customer.

If a product defect is observed and reported to MASSLOAD after the first 30 days of the warranty period, and if MASSLOAD determines that the product must be returned to the factory for repair, MASSLOAD will issue a RMA number to the Customer. The Customer must arrange and pay for shipping back to the factory and for any brokerage costs, if applicable. Any associated brokerage costs charged to MASSLOAD will be charged back to the Customer. If the Customer returns a product to MASSLOAD by his/her own method and expense, MASSLOAD will not be held liable for shipping costs, and any associated brokerage costs charged to MASSLOAD will be charged back to the Customer.

Factory to Customer Shipping Costs

MASSLOAD will ship back to the Customer free of charge any defective product that is returned via Returned Material Authorization to MASSLOAD for repair/replacement within the warranty period.

Conditions Which Void Limited Warranty

The warranty shall not apply to products which:

  • Have had repairs or modification not authorized by MASSLOAD.
  • Have been subject to misuse, negligent handling, improper installation, accident, damage by fire, submersion, or act of God.
  • Have had serial numbers altered, defaced or removed.
  • Have not followed MASSLOAD recommendations for installation.

Shipping Terms / Freight Carrier Damage / Insurance Options

All product sales are shipped FCA – Free Carrier (Place of Delivery – Massload factory).

The above terms apply whether the product is:

  1. Picked up by the Customer or
  2. Shipped on the Customer’s account.

Where customer requests Massload to provide pre-paid shipping service, this shall not change the Incoterm FCA- Free Carrier (Place of Delivery – Massload factory).

Title of sale and risk of ownership transfer from Massload to Customer when:

  1. For parcel pickup – the product is picked up by the carrier.
  2. For LTL – after Massload loads the product onto the carrier vehicle.

In all cases, the Customer assumes all responsibility for the goods after pickup and in transit and indemnifies Massload against any liability for loss or damage during transportation.

No insurance coverage for loss or damage in transit is provided by Massload, whether shipped via pre-paid shipment or on customer’s account. It is responsibility of the Customer to make their own arrangement for insurance coverage for loss or damage in transit.

When product is shipped via pre-paid shipping service provided by Massload, the customer may request Massload to obtain limited insurance from the carrier. When shipping is arranged by customer, any insurance must be arranged by the customer prior to shipment.

In the case of an insurance claim on Massload pre-paid shipping service, Massload requires customer to submit photos of packaging on arrival prior to opening (if appearing damaged) and damage to the product after unpacked, within 5 business days of receipt of product. Massload accepts no responsibility and the customer indemnifies Massload of any liability in regard to the outcome of any insurance claim.